Frequently Asked Questions
Everything you need to know about shopping with New Arrivals
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products on New Arrivals genuine?
Yes, we source all our inventory directly from authorized distributors and manufacturers to ensure that every product you receive is 100% authentic.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, changes or cancellations can only be made within 60 minutes of purchase by contacting our support team.